Shipping policy

Processing time
- All items are handmade and ship from Colorado, USA. Standard processing time is 3–5 business days before an order is shipped (unless a product page states otherwise).

Shipping methods & transit times (estimates)
We ship with USPS. Transit times begin once the carrier picks up the package.

- USPS First-Class / Parcel Select: 2–8 business days (small/light packages)
- USPS Priority Mail: 1–3 business days
- USPS Priority Mail Express: 1–2 business days

Shipping costs & free shipping
- Shipping rates are calculated based on weight, destination, and chosen carrier at checkout.
- Free U.S. standard shipping on orders over $50.

Lost or delayed packages
- Once we hand your order to USPS and provide tracking, responsibility for transit, delivery, and any delays or loss transfers to the carrier. While we are not liable for carrier delays, misdelivery, or lost parcels after pickup, we will actively help you resolve the issue if you need assistance; however, the fastest resolution is typically achieved by contacting USPS directly and following their claims process (see steps below).

What to do if your USPS package is delayed, missing, or marked “Delivered” (self-service steps)
If tracking shows a problem, you can usually get this resolved faster by working directly with USPS. Follow these steps in order; they’re the fastest way to locate your package or file a claim.

1) Double-check tracking & wait 24–48 hours (if applicable)
- If tracking shows “In Transit,” allow 24–48 hours for updates; carriers sometimes scan packages late.
- If tracking shows “Delivered,” first check with neighbors, building management, and any safe drop locations (porch, garage, back door). Delivery scans sometimes happen before the courier actually places the package.

2) Contact your local Post Office
- Find your local Post Office phone number at USPS.com → Post Office Locator or call 1-800-ASK-USPS (1-800-275-8777).
- Tell them you’re reporting a missing or delayed package and provide your tracking number. Ask them to:
  - Confirm the last scan and delivery location, and
  - Open a Missing Mail Search or investigation if needed.

3) Start an online search / file a claim with USPS
- Go to https://www.usps.com/manage/claims.htm (File a Claim).
- If your package is insured or you want to pursue reimbursement, use the “File a Claim” option. Commonly, you’ll need:
  - Tracking number
  - Proof of value (order receipt, invoice, or photo of the item)
  - Proof of insurance (if purchased) or purchase receipt
  - Photos of the packaging (if available)
  - A copy of the delivery address and order confirmation
- For missing-in-transit (not yet marked Delivered) you can start a search first; if the package is declared lost, you can escalate to a claim.

4) If tracking shows “Delivered” but you don’t have the package
- Call your local post office first and request a Proof of Delivery (POD) or carrier delivery details.
- Ask them to confirm the delivery address on the scan and whether the carrier left any additional delivery notes.
- If still not found, file a missing mail search and then a claim if the search is unsuccessful.

Packages marked “Delivered” but missing/stolen
- If a package shows as delivered but you did not receive it, please first check with neighbors, household members, and your local post office. If still missing, follow the steps above to open a Missing Mail Search and then file a claim. 

Additional notes & how to avoid problems
- Please confirm your shipping address at checkout. Address errors can cause delays or misdelivery.
- For high-value orders, consider purchasing shipping insurance or signature confirmation at checkout.

Lost or delayed packages - timeframe & expectations
- Local post office search: often resolved in 2–7 business days.
- USPS investigations and claims: commonly 7–21 business days, sometimes longer for international cases. Timelines vary by carrier and case.

Address changes
- Please double-check shipping details at checkout. If you need to change an address after purchase, contact lisa.shears@foxrealmstudio.com immediately. Changes may not be possible once an order has shipped.